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Read the Terms That Govern Your Account

Access to bn88 depends on your local law and whether your region is eligible — these terms set out what applies to your account, how your data is handled, and what rights you hold. Read this before you use any part of the platform.

Jurisdiction-Dependent AccessAccount RightsData HandlingContact PathsPolicy Updates
bn88 Read the Terms That Govern Your Account
ACCOUNT SECURITY

How We Handle Your Account and Data

Your account data is stored with encryption at rest and in transit. We retain transaction records — including bKash, Nagad, and Rocket payment history — for the period required by applicable financial regulations, after which they are deleted or anonymised. You can request a copy of the data we hold on you, ask us to correct inaccurate records, or request account closure through the contact paths above.

Data Retention

We keep your account and transaction data only as long as required by law or as needed to resolve disputes. After that period, records are deleted or anonymised in line with our data schedule.

Cookie Use

We use session and analytics cookies to keep your account logged in and to understand how the platform is used. You can manage cookie preferences from the settings panel on your account page.

Access Requests

You have the right to request a copy of your personal data at any time. Submit your request via email with your account reference and we will respond within the timeframe required by applicable law.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately — we can freeze your account wallet while the matter is investigated.

CONTACT PATHS

Reach Us on Legal or Account Queries

If you have a question about how these terms apply to your account, or need to request a change to your data, use one of the channels below. For account-specific matters, have your registered mobile number ready so our team can verify your identity before making any changes.

Live Chat Open the chat widget from any page on bn88. For legal or account queries, select the Account & Policy option so your message reaches the right team without delay.
Email Support Send detailed legal or data-related requests by email. Include your account reference and the specific clause or right you are asking about so we can respond accurately.
Help Centre The Help Centre covers common questions about account eligibility, data requests, and payment terms. Check there first — many policy questions are answered without needing to contact us directly.

Common Questions About Legal Terms

These questions cover the legal and account rights topics we hear about most. If your question is not here, reach out through the contact paths above.

Access depends entirely on your local law and eligible region. We do not confirm legality for any specific jurisdiction — check the rules that apply where you are before using the platform.

Send a data access request by email with your account reference. We will verify your identity and respond with the data we hold within the timeframe required by applicable law.

Yes. Submit a closure request through email or live chat. We will delete or anonymise your data after retaining what is required by financial regulations, such as bKash and Nagad transaction records.

We notify you via your registered contact details before material changes take effect. Continuing to use the platform after the effective date means you accept the updated terms.

Contact our support team by email with the specific concern. If the matter is not resolved to your satisfaction, you may have the right to escalate to a relevant authority under your local law.

Yes, but those transactions are also subject to each wallet provider's own rules. Our terms cover the account side; the provider's terms cover the wallet side. Both apply at the same time.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.